What to Expect When You Call Resolve Wellness
Nervous about reaching out for help? Here's what happens when you call or request a call back from Resolve Wellness, from the first chat to next steps.
Picking up the phone to ask for help can feel like the hardest part. You might worry about what you'll be asked, whether you'll be judged, or whether you're "bad enough" to need treatment. Those worries are common, and they make sense. Knowing what to expect can make that first step a little easier.
Here's a simple walk-through of what happens when you reach out to Resolve Wellness, from the first contact to making a plan.
You don't need to have it all figured out
You don't need to know which program you want, what's "wrong," or how treatment works before you reach out. That's what the first conversation is for. Some people call for themselves. Others call because they're worried about a partner, a grown child or a friend. Either way, you're welcome to reach out.
Step 1: Reach out in the way that feels easiest
There are a few ways to get started:
- Request a call back. Fill out the short call-back form. It only asks for your name, your phone number, the best time to call, and whether it's okay to leave a voicemail.
- Call or text. If you'd rather talk now, call or text 614-321-7734.
- Email or send a message. You can write to info@resolvewellness.org or use our contact page.
A name and a phone number is enough to start. Please don't put health details in the online form. We'll talk about those privately on the phone.
Step 2: We call you back
Someone from our team will respond within 24 hours. If you told us the best time to call, we'll aim for that. If you said it's not okay to leave a voicemail, we'll respect that too. We know privacy matters, especially if you share a phone or a home.
If you miss our call, that's okay. You can always call or text us back at the same number.
Step 3: We talk it through
This is the heart of the first call. It's a conversation, not a test. There are no wrong answers, and you can share as much or as little as you're comfortable with. We'll usually ask about a few things:
- What's going on right now. What you're using or struggling with, and any mental health concerns like depression or anxiety. Substance use and mental health often show up together, and we can help with both.
- Whether you may need detox or medication. We'll talk about whether withdrawal support or medication-assisted treatment (MAT) might be part of your care. If you already get methadone through another clinic, you're still welcome at Resolve.
- Your insurance. We accept Medicaid, and our intake team will confirm your eligibility and what your plan covers. If you're not signed up for Medicaid yet, you can apply at benefits.ohio.gov, and we can help with the signup.
- Your daily life. Things like work, family and housing. Some of our programs fit around a job, and our job assistance and supportive housing can help if those are concerns.
Be honest if you can. The more we understand, the better we can help you find a good fit. We're here to listen, not to judge.
Questions you might want to ask us
It's your call too. Feel free to ask anything, such as:
- What would my week look like in each program?
- Do I need a job for this program?
- Can my family be involved?
- Do you offer primary care or help with other health needs?
You can also look through our FAQ ahead of time if it helps you feel prepared.
Step 4: We help you choose a starting point
Resolve offers three levels of care: Partial Hospitalization (PHP), Intensive Outpatient (IOP) and Outpatient. They differ in how much time and structure each one includes. Our guide to PHP vs. IOP vs. Outpatient explains the differences in plain language.
You don't have to decide alone. Our team will talk through the options with you and help you find the level of care that fits your needs right now. One thing to know: people in IOP are required to have and keep a job, while a job is not required in PHP. If you need work, our job assistance can help.
Depending on your needs, your plan might also include therapy (individual, group or family), medication management, primary care, or support from a peer who has their own lived experience of recovery.
Step 5: Start your plan
Once you and our team agree on a starting point, we'll help you take the next steps. Your plan is built around your life, including work and family, and it can change over time as your needs change. Many people start with more structure and step down as they grow stronger.
Recovery looks different for everyone. There's no single right path, and there's no need to be perfect. What matters is starting.
A few things to keep in mind
- Don't stop anything suddenly on your own. Stopping alcohol or some drugs suddenly can be dangerous. Talk with a medical professional first.
- If you use opioids, stay safe. If someone may be overdosing, call 911. Use naloxone (Narcan) if you have it, and still call 911.
- If you need help right now, don't wait for a call back. If you are in crisis, call or text 988. In an emergency, call 911.
Take the first step
Reaching out takes courage, and you don't have to do it alone. Our team in Columbus is ready to listen and help you find a place to start.
Request a call back and we'll respond within 24 hours. If you'd rather talk now, call or text us at 614-321-7734. We accept Medicaid.
This article is for general education and isn’t a substitute for personal medical advice. If you are in crisis, call or text 988. In an emergency or possible overdose, call 911.